Every system. Clearly in view.
Overwatch AV gives operators a continuous view of every managed AVL deployment, and puts a technician on the problem the moment something breaks.
We have the watch.
Two products / one portal
Know the state of every deployment. Reach a technician in seconds.
Overwatch System Monitoring
Continuous health visibility across your organization's AVL network, with the control to act on what you see.
- Device health, uptime, and issue history
- Network control and switch port actions
- Asset tagging tied to room and rack
Overwatch On-Demand
Support tickets answered by Overwatch AV technicians, opened from the same portal your team already lives in.
- Open a ticket the moment a room goes down
- Remote diagnosis and guided recovery
- Escalation to senior AV engineers
Capabilities
Monitoring
Endpoint health, signal state, and uptime across every site.
Network control
Port status, power cycles, and VLAN visibility without a truck roll.
Asset tagging
Every device tracked to room, rack, and owner.
Alerting
Issues surface once, clearly, without a wall of noise.
Access control
Role-based permissions and a full audit trail.
Plug and play
The Outpost self-registers on power up. No setup ritual.
The Outpost
A 1U appliance that watches the network from inside it.
Rack mounted and quietly lit. The Outpost lives on your LAN, sees everything on your AV network, and streams health to the portal. Plug it in and it does the rest.
$299 one time
Sold separately. Required for Watch and Watch Pro.
Inside the portal
See every system and get help, all in one place.
Command center: system health, outages, tickets, and network state
Memberships
Start where your network is today.
On-Demand
$50
per month, plus $99 per session hour
Support only. Open a ticket and an Overwatch technician takes it from there.
- Unlimited support tickets with Overwatch technicians
- Remote diagnosis and guided recovery
- Session notes and history in the portal
- No monitoring, network control, or asset tagging
No appliance required
Continue in portalWatch
$100
per month
Self-help portal access. See your own AVL network and act on it yourself.
- Full portal access for your team
- System monitoring and device health
- Network control and switch port actions
- Asset tagging, alerting, and role-based access
Requires an Outpost appliance, $299 one time
Continue in portalWatch Pro
$150
per month
Everything in the portal, plus access to Overwatch technicians when you want a set of expert hands.
- Everything in Watch
- Access to Overwatch AV technicians
- Pay per ticket, only when you use it
- Priority alert routing and escalation
Requires an Outpost appliance, $299 one time
Continue in portalPay annually and get one month free on any membership.
Looking for all-inclusive tech support across a portfolio? Contact us and we will build the coverage around your rooms.