Overwatch System Monitoring
Understand issues without digging through noise.
Monitoring watches every managed endpoint on your AVL network, records what changed, and surfaces the one thing that needs attention.
What is watched
Endpoint health
Displays, DSPs, codecs, amplifiers, cameras, and control processors reporting continuously.
Network path
Link state, PoE draw, and port errors on the switches your AV traffic depends on.
Signal state
Source presence and route status so a dark screen has an explanation.
Change history
Every state transition retained, so intermittent faults stop being invisible.
Control and inventory
Act on what you see.
Network control
Cycle a PoE port, confirm a link, or isolate a misbehaving device from the portal.
Asset tagging
Serials, models, warranty dates, and physical location bound to each device.
Role-based access
Technicians, managers, and clients each see exactly their scope.
Plug and play hardware
The Outpost registers itself and starts discovery with no configuration on site.
Watch and Watch Pro run on an Outpost appliance on site. $299 one time, sold separately.
Memberships
On-Demand
$50
per month, plus $99 per session hour
Support only. Open a ticket and an Overwatch technician takes it from there.
- Unlimited support tickets with Overwatch technicians
- Remote diagnosis and guided recovery
- Session notes and history in the portal
- No monitoring, network control, or asset tagging
No appliance required
Continue in portalWatch
$100
per month
Self-help portal access. See your own AVL network and act on it yourself.
- Full portal access for your team
- System monitoring and device health
- Network control and switch port actions
- Asset tagging, alerting, and role-based access
Requires an Outpost appliance, $299 one time
Continue in portalWatch Pro
$150
per month
Everything in the portal, plus access to Overwatch technicians when you want a set of expert hands.
- Everything in Watch
- Access to Overwatch AV technicians
- Pay per ticket, only when you use it
- Priority alert routing and escalation
Requires an Outpost appliance, $299 one time
Continue in portalPay annually and get one month free on any membership.
Looking for all-inclusive tech support across a portfolio? Contact us and we will build the coverage around your rooms.