Overwatch On-Demand
A technician on the problem, not a ticket in a queue.
The simplest way in. No appliance, no monitoring, no network control. Just support tickets answered by Overwatch AV technicians when you need them.
$50 / month
Plus $99 per session hour. No appliance required.
The crisis path
01
Request support
Request support in the portal the moment something stops working.
02
A technician is assigned to your support session
A qualified Overwatch AV technician picks it up with your site details already on file.
03
Diagnose remotely
Device behavior, recent changes, and your own notes reviewed before the first question.
04
Resolution or escalation
Guided resolution on the session, or escalation to a senior Overwatch engineer.
What a technician can do
Troubleshoot the issue at hand
Whatever is not working gets worked, start to finish.
Remote into your computer
With your permission, a technician takes a remote session on your machine to work the problem directly.
Walk your team through it
Calm, plain language guidance for whoever is standing in the room.
Leave a record
Every session logged with cause and fix, retained in your portal.
What it does not include
No monitoring
Nothing is watching between tickets. Step up to Watch for continuous visibility.
No network control
Switch actions and port control live in the Watch memberships.
No asset tagging
Inventory and location records come with portal access.
Memberships
On-Demand
$50
per month, plus $99 per session hour
Support only. Open a ticket and an Overwatch technician takes it from there.
- Unlimited support tickets with Overwatch technicians
- Remote diagnosis and guided recovery
- Session notes and history in the portal
- No monitoring, network control, or asset tagging
No appliance required
Continue in portalWatch
$100
per month
Self-help portal access. See your own AVL network and act on it yourself.
- Full portal access for your team
- System monitoring and device health
- Network control and switch port actions
- Asset tagging, alerting, and role-based access
Requires an Outpost appliance, $299 one time
Continue in portalWatch Pro
$150
per month
Everything in the portal, plus access to Overwatch technicians when you want a set of expert hands.
- Everything in Watch
- Access to Overwatch AV technicians
- Pay per ticket, only when you use it
- Priority alert routing and escalation
Requires an Outpost appliance, $299 one time
Continue in portalPay annually and get one month free on any membership.
Looking for all-inclusive tech support across a portfolio? Contact us and we will build the coverage around your rooms.