Pricing
Start with support. Add the full view when you want it.
Every membership is monthly and activated in the Overwatch portal, where billing, identity, and device registration live together.
Memberships
On-Demand
$50
per month, plus $99 per session hour
Support only. Open a ticket and an Overwatch technician takes it from there.
- Unlimited support tickets with Overwatch technicians
- Remote diagnosis and guided recovery
- Session notes and history in the portal
- No monitoring, network control, or asset tagging
No appliance required
Continue in portalWatch
$100
per month
Self-help portal access. See your own AVL network and act on it yourself.
- Full portal access for your team
- System monitoring and device health
- Network control and switch port actions
- Asset tagging, alerting, and role-based access
Requires an Outpost appliance, $299 one time
Continue in portalWatch Pro
$150
per month
Everything in the portal, plus access to Overwatch technicians when you want a set of expert hands.
- Everything in Watch
- Access to Overwatch AV technicians
- Pay per ticket, only when you use it
- Priority alert routing and escalation
Requires an Outpost appliance, $299 one time
Continue in portalPay annually and get one month free on any membership.
Looking for all-inclusive tech support across a portfolio? Contact us and we will build the coverage around your rooms.
How purchasing works
Checkout happens inside the portal so your organization, users, and devices are provisioned against a verified identity from the first minute. There is no separate account to reconcile later.
Continue to portal.overwatch-av.comHardware
The Outpost appliance is $299 one time and sold separately. Watch and Watch Pro require one. On-Demand does not.
Technician time
On-Demand is billed at $99 per session hour. Watch Pro includes technician access on a pay per ticket basis.
Term
Monthly by default. Choose annual billing and one month is free.